- Shipping & Returns
Shipping & Returns
Your satisfaction is really what is most important to us and we will work to make it right! You may return most new, unopened items within 30 days of delivery for a full refund*. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (5 to 10 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you have any problems, questions, or would like to return an item, please let us know by sending an email through our Contact Us page. Please remember to include in your email the corresponding Sales Order number, PO Number, or Pack Slip number. We will respond quickly with instructions for how to return items from your order and an RMA (Return Merchandise Authorization) number for processing.
*Please note that a 15% restocking fee will be applied to all returned orders.
New Christian Store can ship to virtually any address in the United States. Note that there are restrictions on some products. Orders are delivered via USPS within the continental US. Orders shipped to Alaska and Hawaii will be delivered via FedEx, USPS, or UPS. The shipping provider we use is dependent on the number of items you choose and the weight of the order. The shipping date will be provided once the order is reviewed and processed. In all most all cases, your order will be shipped via either Fed Ex, UPS, or USPS.
All non-bulk orders are usually delivered within 5 to 14 business days. If you would like to track your order, simply enter the tracking number that is provided at fedex.com, ups.com, or usps.com, depending on the method of shipment for your area. Additionally, you may also use the link in your order confirmation email to view the tracking information directly from the carrier's site.
General Shipping Costs
$5 Flat rate for orders under $75
$0 for orders $75 or greater
$14 Flat rate
Rest of the world
$30.50 Flat rate
A Note on International Shipping
Once a package leaves Unites States soil, New Christian Store and the United States Postal Service, has no way to track the package. In very rare occasions, local governments have commandeered packages and demanded the recipient pay dues, taxes, or import/customs fees, in order for the package to be delivered. While we ship directly to your residential address, we have no control over what local governments do to their citizens' post. We cannot be held responsible for any additional charges that may occur if a package is intercepted. If this rare event does happen, any additional cost imposed by local governments is the sole responsibility of the recipient and not New Christian Store.